Privacy Policy

Last updated: January 2026

Last Updated: February 25, 2026

This Privacy Policy describes how SaviPlatter (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you use our website https://www.saviplatter.com/ and related services (Services). By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personal data you provide directly, such as:

  • Name, email address, phone number, business name
  • Billing and payment details
  • WhatsApp number for notifications and communications
  • Support request information

1.2 Automatically Collected Data

We may collect technical information such as:

  • IP address, device type, browser type
  • Usage data (pages visited, click behaviour)

1.3 Cookies & Tracking

We use cookies and similar technologies to improve user experience, analytics, and performance.

2. How We Use Your Information

We may use your personal information to:

  • Provide, operate, and maintain the Services
  • Process registrations, purchases, invoices, and payments
  • Communicate important updates, notifications, support messages
  • Send WhatsApp messages (e.g., invoices, order notifications) through a WhatsApp Business API integration
  • Improve our Services and customer experience
  • Comply with legal obligations

3. WhatsApp API & Messaging

We use an approved WhatsApp Business API provider to send transactional messages like:

  • Order updates
  • Invoices and receipts
  • Payment reminders
  • Alerts, promotions (with your consent)

You consent to receive these messages when you provide your WhatsApp contact number. We do not sell or share your WhatsApp messages outside of our service requirements. WhatsApp messaging data is processed only to deliver the intended message and in compliance with WhatsApp/Meta policies and applicable data regulations.

4. Sharing Your Information

We may share data with trusted third parties to provide the Services:

  • Payment Gateways: For secure payment processing
  • Hosting & IT Service Providers
  • Analytics & Marketing Tools
  • Legal authorities if required by law

We do not sell or rent personal data for marketing purposes.

5. Payment & Financial Information

All payment transactions are processed through secure, trusted third-party gateways. We do not directly store credit card or bank account details on this website.

6. Refund & Cancellation Policy

6.1 Refund Eligibility

If you purchase a product or subscription from us, you may request a refund within 30 days of the transaction, subject to the following:

  • Full refund provided if request is made within 30 days
  • No refunds after 30 days except in exceptional cases
  • Payment gateway and processing fees may be non-refundable

6.2 Cancellation

You may cancel your subscription or service at any time by contacting us. Cancellations will be effective at the end of the current billing period. Refund eligibility depends on the date of cancellation and the applicable terms.

6.3 Request Process

To request a refund or cancellation:

Approved refunds will be credited back to your original payment method within a reasonable processing time.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by legal or regulatory obligations.

8. Your Rights

You have rights regarding your personal data:

  • Access or obtain a copy of your data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Object to certain data processing

To exercise these rights, contact us at contact@saviplatter.com.

9. Security

We implement reasonable technical and organisational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

10. Children’s Privacy

Our Services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy with the “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, email: contact@saviplatter.com